Sports / Mobile
5999det handles your information, payment activity and session data with a clear purpose: to keep your account working and your transactions traceable. This policy tells you exactly what we collect, how we use it and what you can do about it — availability of certain features depends on your local law and eligible regions.
When you create an account, we collect the registration details you enter — name, contact address, and the payment method you link, which may include Nagad or Rocket. We use this data to process your deposits and withdrawals, verify your identity where required, and keep a record of your transaction history so you can check it in your account wallet at any time. Session data — your device type, browser and navigation path — is recorded automatically to maintain security and improve how the lobby loads on mobile. We do not sell this data to third parties for marketing. We share it only where legally required or with payment processors that handle Nagad and Rocket transfers on your behalf. Retention periods follow the rules that apply to financial transaction records in the jurisdictions where we operate; your account data stays on file for as long as your account is active and for a defined period afterward. If you close your account, we can tell you the applicable retention window when you raise the request through support. Access to this policy and the rights it describes depends on your local law and the eligible regions in which the platform operates.
Deposits and withdrawals processed via Nagad are logged against your account wallet. You can review the transaction list directly from your account history tab at any time.
Rocket transfer references are stored alongside your account activity. If a transaction does not appear correctly, raise it through the support route and we will check the record.
Where bKash is used, the deposit reference is tied to your account ID. Your wallet history shows the status and amount for every completed transfer.
This policy covers the data 5999det collects and processes directly — your account details, transaction records and on-site activity. It does not cover third-party services that operate under their own terms, such as payment processors or game studios whose content appears in the lobby. Understanding the boundary helps you know where to direct a query.
Login credentials, device sessions and account settings you manage from your profile page fall fully within this policy. We control this data and you can request a review or correction at any time.
Payment records linked to Nagad, Rocket or other configured methods are covered here. The processors handling the transfer operate under their own separate data terms, which we cannot override.
Pages, game lobbies and promotional notices published on 5999det are within scope. Data generated by your browsing — session identifiers, clicks and lobby navigation — is collected and handled as described in this policy.
Game studios supplying content to the lobby, and external links you follow from this site, fall outside this policy's coverage. Check the relevant third-party's own terms for how they handle your information.
Your data rights are not abstract — each one maps to a concrete action you can take right now. To review the information we hold, open your account and check the profile and transaction history sections; the records visible there are the same ones we hold against your account ID. If a detail is wrong — a contact address, a linked wallet name or an account field — you can correct most of it directly from your account settings page. For fields you cannot edit yourself, send a correction request through the support channel and we will update the record after verifying your identity. If you want to know what data we hold beyond what appears in your account, or if you want to ask us to delete information after closing your account, raise that request in writing via support and include your account reference. We aim to respond to data queries in a reasonable time, though the exact window depends on the nature of the request. Your rights under this policy apply where your local law recognises them; eligibility may vary by region.
Open the account history tab to see transaction logs, session activity and the profile details we hold. This is your first checkpoint before raising any data query.
Edit contact and wallet fields from account settings directly. For identity-linked fields that are locked, contact support with your account reference to request an update.
Send a written query through the published support route, including your account ID. We will confirm what data we hold and explain the applicable retention period where relevant.
If you want to close your account and understand how your data is handled afterward, contact support to start the process. We will confirm the retention window that applies to your records.
If you have a question about how your data is collected, stored or used — or if you need to correct a record or raise a deletion request — use the support routes published on this site. We do not list channels or hours we have not confirmed; reach us through one of the paths below and include your account reference so we can locate the right record.
Open the chat widget from any page on 5999det while logged in. For data queries, mention your account ID and describe the specific record you are asking about.
Send a written request to the support email address shown in your account help section. Include your account reference and the nature of the data request for a faster response.
The help section inside your logged-in account lists the published support routes and escalation paths for data and privacy matters specific to your account.
We apply access controls so that your account data is reachable only through authenticated sessions. Cookies on this site are used to maintain your login state and track navigation within the lobby; you can manage cookie preferences through your browser settings. We keep transaction records — including Nagad and Rocket payment references — for as long as your account is active and for the period required after closure. If you want to know who holds your data or request a change, the support routes on this page are the direct path.
Your account session uses authentication checks each time you log in. We do not store passwords in plain text; if you suspect unauthorised access, change your password immediately from account settings.
We use cookies to keep your session active and remember your lobby position. No third-party advertising cookies are placed without disclosure. Manage them from your browser's cookie settings at any time.
Account and payment data is kept for as long as your account is open, plus the post-closure period required by the rules of the regions where we operate. Contact support to ask about your specific window.
For all data-related requests — access, correction, deletion or a general query — the published support routes on this site are the correct path. Include your account reference in every message.
The questions below are the ones we hear most often from people reading this policy. If your question is not here, use the support routes listed on this page to send it directly.
We collect the name, contact details and payment method information you enter at registration — which may include your Nagad or Rocket account reference. We also log device and session data automatically when you browse the site, as described in the policy details section above.
Yes. Your account profile and transaction history pages show the core records we hold. If you need a broader view of stored data beyond what appears there, send a written request through the support email or live chat with your account reference included.
We share payment data only with the processors that handle your Nagad or Rocket transfers, and only where legally required. We do not sell your financial records or account data to marketing companies or unrelated third parties.
We retain transaction and account records for the period required by the rules of the regions where we operate. The exact window depends on the type of data. Raise a closure and retention query through support and we will confirm the specific period for your account.
Most profile fields can be edited directly from account settings when you are logged in. For fields locked to your verified identity — such as your name or registered wallet — contact support with your account ID and we will update the record after identity verification.
No. Game content from studios available in the lobby — such as PlayStar, Habanero or CQ9 — is provided under separate terms. This policy covers only the data 5999det collects and controls directly. Check each studio's own terms for how they handle data on their end.